Stalled Tool Runs
Tool runs stuck in RUNNING state for more than 10 minutes. Kill them to unblock users and release reserved credits.
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Frame.io connection
Connect your Frame.io account so video-review comments can be pulled into MediaPaddle. One-time login by you; the backend then refreshes access on its own.
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Invoice Requests
Pending invoice requests. Once payment is received, click Activate to grant the subscription.
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Domain Management
All domains across all organisations. Pending actions are shown first.
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Onboard a client
Provision a client organisation, attach a producer, and (when ready) invite the client as owner. The producer can prep the project before the client is invited.
1. Provision client org
Left unchecked, the email is just saved — the producer preps the project first, then invites the client from the Team page. Only tick this to invite the client immediately.
Attach a producer to an existing org
For "hire a human" on a project that already exists. Enter the org ID (from Orgs) and the producer's email.
The project name (and ID, if given) is passed straight through to the producer in the assignment email, so they know what they're being assigned to before signing in.
Organisations
All orgs on the platform. Click Manage to adjust credits or freeze users.
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← All organisations
Org
Credits
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Available
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Reserved
Ledger
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Users & Access
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Projects
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Pending invitations
Invites that haven't been accepted yet. Copy the link and send it yourself if the email didn't arrive.
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